OrderCraft Customer Stories
Real Restaurants. Real Results.
These are the stories behind the numbers — how restaurant teams use OrderCraft to reduce chaos, speed up the kitchen, and run smoother shifts.
Mama Mia Ristorante
Tenant: mamamia.ordercraft.cloud
The Velazquez family runs a cozy, high-volume Italian restaurant in Barcelona. On busy weekends, the kitchen was drowning in paper tickets, delivery orders were confusing, and the cashier line kept growing.
They switched to OrderCraft to unify kitchen tickets (KDS), cashier payments, and delivery flow — all in one place. Within weeks, they found a rhythm that made service feel calm again.
Faster Ticket Flow
Clear KDS routing reduced kitchen confusion and helped the team move orders reliably from prep to pass.
Delivery Under Control
Delivery orders stopped “blending” into dine-in tickets — each channel became easier to manage.
Smoother Checkout
Cashier flow improved with fewer mistakes and faster handoffs between front-of-house and kitchen.
More Repeat Orders
Better order accuracy led to happier customers and more repeat delivery customers over time.
Before & After OrderCraft
A simple change: replace fragmented tools and paper chaos with a single operational flow.
Before
- Paper tickets piling up during peak hours.
- Delivery orders mixed with dine-in tickets.
- Hard to track what’s cooking vs. what’s ready.
- Front-of-house constantly calling the kitchen for updates.
- Inconsistent order accuracy during the rush.
After
- KDS-based workflow that stays readable during rush.
- Clear separation of delivery, dine-in, and takeout flows.
- Better visibility: what’s pending, in progress, and done.
- Fewer interruptions — the system shows the status.
- Improved consistency, especially on weekends.
Bonus Win: AI Menu Descriptions
Mama Mia used OrderCraft AI to rewrite menu descriptions for delivery listings. The result: clearer items, fewer customer questions, and better conversions on popular dishes.
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