Privacy Policy – OrderCraft

1. Introduction

OrderCraft (“the Company”) is committed to protecting the privacy and security of its users’ personal data. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our software-as-a-service (“SaaS”) platform for restaurant management.

By registering and using our services, you consent to the processing of your personal data as described in this Privacy Policy and in accordance with applicable law.

2. Data We Collect

We collect and process the following user data:

• a) Personal Information:
  • Full name
  • Email address
  • Physical address
  • Phone number
  • Tax identification number
• b) Transaction Data:
  • Order history
  • Payment and subscription information (processed by third-party providers; OrderCraft never handles funds directly)
• c) Technical and Usage Data:
  • Cookies and web tracking technologies (Google Analytics, Tawk.to, Brevo)
  • Location and usage preferences
• d) Minors: Our services are not intended for individuals under 18 years of age. By registering, the user declares that they are of legal age and consents to the collection of their data in accordance with this policy.

3. Purpose of Data Processing

User data is used for the following purposes:

• To provide the SaaS service for restaurant management, including order processing, kitchen management, cash handling, delivery, and customer administration.
• To process payments and subscriptions through third-party providers such as PayPal.
• For marketing, promotions, and communication of relevant information to users.
• For generating analytical reports.
• To continuously improve the platform and enhance the user experience.

4. Data Sharing with Third Parties

We may share data with:

• Service providers and integrated platforms (Brevo, Tawk.to, Firebase, Vercel)
• Web analytics and marketing platforms (Google Analytics, social media)
• Payment and subscription providers (PayPal)

Important: We do not sell or rent personal data to third parties.

5. Data Security and Storage

We implement reasonable technical and organizational measures to protect information against unauthorized access, loss, disclosure, or alteration, including:

• Data encryption and user authentication
• Secure storage on Firebase and Vercel servers
• Internal security procedures and regular backups

6. User Rights

Users have the right to:

• Access their personal data
• Rectify inaccurate or incomplete data
• Request deletion of their data
• Withdraw consent to data processing
• Receive a copy of their data

Procedure: Users may submit requests via email to support@datacraftcoders.com or via the support form on the platform.

7. Cookies and Tracking

We use cookies and tracking technologies to improve user experience and collect usage information. Users may disable cookies through their browser settings, though this may affect platform functionality.

8. Payments and Subscriptions

All payments are processed via PayPal. Users may change plans at any time. No refunds are provided; a 7-day free trial is offered. Cancellations take effect at the end of the current subscription period.

9. Changes to the Privacy Policy

The Company reserves the right to modify this Privacy Policy at any time. Changes will be notified to users through the platform.